The whole premise of me running this blog is to help YOU, my readers, be more successful in your online interactions. Unless you’re expanding your social presence just for fun or in anticipation of something you plan on doing in the future, part of that interaction is going to be what web developers call “The [...]
Viral Virus: Ocean Marketing Is Sunk
I’m sure that by now most of the people who read this have heard about Ocean Marketing’s Paul Christoforo’s social media disaster involving some extremely rude e-mail replies he made to a customer. The replies went from rude to comical as Christoforo began dropping names in the video game industry, misspelling words, acting like a [...]
The Future According to Google
As the noise generated by the induction of brand pages into the Google lineup has died down, many pundits and commentators are back to labeling Google+ as a one trick pony with no direction, or a Facebook wannabe that stands no chance. Just like the Klout debacle, you learn a lot more about the individual [...]
Blind Marketing: The Pitney Bowes Experiment
My first customer service job was working at a call center that solicited donations for the fraternal order of police. All the reps loved the job because people like donating to the police, and raises were pretty much guaranteed. Not even a week into that job the company, Civic Development Group, signed a new contract [...]











